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Warranty Policy

At NorveLiving, we are committed to delivering high-quality sauna products designed for comfort, durability, and long-term performance. We stand behind the craftsmanship of our saunas and provide reliable warranty coverage to ensure you have peace of mind with your purchase.

Limited Manufacturer’s Warranty

All NorveLiving saunas are covered by a Limited Manufacturer’s Warranty:

  • Electrical components: Covered for 1 year from the date of purchase

  • Wooden sauna structure: Covered for 3 years from the date of purchase

This warranty applies to the original purchaser and covers defects in materials and workmanship under normal residential use.

Warranty Coverage

The NorveLiving Limited Warranty covers:

  • Manufacturing defects in materials or workmanship

  • Electrical component failures caused by defects

  • Heating system failures not resulting from misuse or improper operation

  • Issues that occur during normal and intended residential use

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear from regular use

  • Damage caused by improper installation or failure to follow installation instructions

  • Damage resulting from incorrect voltage, improper electrical connections, extension cords, or power strips

  • Damage caused by water, excessive moisture, flooding, or outdoor exposure (unless the product is specifically designed and rated for outdoor use)

  • Unauthorized modifications, repairs, or alterations

  • Damage caused by misuse, abuse, accidents, or improper maintenance

  • Commercial, rental, or business use unless specifically approved in writing

  • Natural variations in wood grain, color, texture, knots, or other characteristics of natural wood materials

Warranty Conditions

To qualify for warranty service:

  • The sauna must be installed and operated according to the provided installation manual and safety instructions

  • Proof of purchase is required for all warranty claims

  • Warranty coverage applies only to the original purchaser and is non-transferable

  • NorveLiving reserves the right to provide replacement parts that may be new or refurbished

  • Warranty coverage is limited to the repair or replacement of defective components

How to Submit a Warranty Claim

If you experience an issue covered under warranty, please follow these steps:

  1. Contact NorveLiving Customer Support with your order number and purchase details.

  2. Provide clear photos or videos showing the issue.

  3. Our support team will review your claim and determine the appropriate solution.

Depending on the situation, solutions may include:

  • Replacement parts

  • Technical assistance and troubleshooting support

  • Repair or replacement of defective components at NorveLiving’s discretion

Warranty Service Limitations

Unless otherwise stated:

  • This warranty covers replacement parts only

  • Labor costs, installation fees, removal costs, transportation costs, and freight charges are not included

  • White-glove delivery, third-party installation services, or professional assembly services are not covered under this warranty

Limitation of Liability

To the maximum extent permitted by applicable law, NorveLiving shall not be responsible for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our products.

Some states do not allow limitations on implied warranties or exclusions of certain damages. Therefore, some of the above limitations may not apply to you.

Contact Us

For warranty questions or assistance, please contact our customer support team.

NorveLiving Customer Support
Email: support@norveliving.com
Website: https://norveliving.com