Refunds & Returns
At Norveliving, we are committed to providing high-quality products and a smooth shopping experience. Please review our Refund & Return Policy before placing your order.
1. Order Cancellation
You may cancel your order within 24 hours of placing it for a full refund.
If your order has already entered processing or has been shipped, we may not be able to cancel it. If cancellation is still possible after processing has begun, additional fees may apply.
To request a cancellation, please contact us as soon as possible at:
Email: support@norveliving.com
2. Return Eligibility
Because many of our products are oversized, heavy, or shipped via freight, we generally do not accept returns for:
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Change of mind
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Personal preference
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Incorrect measurements
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Ordering the wrong item
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No longer wanting the product after shipment
However, we will gladly assist you if your product arrives with a legitimate issue.
You may qualify for a return, replacement, or refund if:
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Your order arrives damaged during shipping
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You receive the wrong item
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Your product has missing parts
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The product has a verified manufacturing defect
Please notify us within 7 days of delivery by emailing:
Include the following:
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Order number
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Photos and/or videos clearly showing the issue
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A brief description of the problem
Please do not return any item without prior authorization. Unauthorized returns may be refused.
3. Damaged, Defective, or Incorrect Products
Please inspect your shipment immediately upon delivery.
If the packaging shows visible damage, we recommend:
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Taking clear photos before opening
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Noting the damage on the carrier's delivery receipt whenever possible
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Contacting us immediately
Depending on the situation, Norveliving may provide:
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Replacement parts
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A replacement product
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A partial refund
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A full refund
Damage resulting from improper installation, misuse, neglect, unauthorized modifications, or normal wear and tear is not covered under this policy.
4. Refunds
Once your claim has been reviewed and approved, refunds will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
5. Return Shipping
If the return is approved because of:
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Shipping damage
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Manufacturing defects
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Incorrect item sent by Norveliving
Norveliving will cover the return shipping costs.
If a return is approved for any other reason, the customer is responsible for:
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Return shipping charges
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Freight transportation costs
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Any applicable handling fees
6. Packaging Requirements for Returns
Products approved for return must be carefully repackaged to prevent damage during transportation.
Customers should:
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Repack all parts securely
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Use the original packaging whenever possible
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Ensure the product is properly protected for freight shipment
If the original packaging is unavailable, customers must provide packaging that offers equivalent protection.
Norveliving reserves the right to refuse returns or deduct additional fees if products are inadequately packaged and become damaged during return transit.
7. Return Preparation
For products requiring freight pickup, customers are responsible for preparing the shipment before the carrier arrives.
This may include:
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Fully disassembling the product (if applicable)
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Packing all components securely
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Ensuring the shipment is ready for scheduled pickup
8. Restocking Fee
Approved returns that are not related to product defects or shipping errors may be subject to a 15%–25% restocking fee, depending on the product type and return condition.
Shipping and freight charges are non-refundable unless the return is due to our error.
9. Condition of Returned Products
To qualify for a return, products must:
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Be unused
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Be in their original condition
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Include all original accessories, hardware, manuals, and packaging
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Show no signs of installation, damage, or misuse
Returns that do not meet these conditions may be denied or subject to additional deductions.
10. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return:
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Products that have been installed or assembled
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Customized or made-to-order products
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Clearance or final sale items
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Products damaged through customer misuse or improper handling
11. Contact Us
If you have any questions regarding your order or this policy, please contact our Customer Support team.
Norveliving
Email: support@norveliving.com
We are committed to resolving any issues promptly and ensuring your satisfaction.